Are your items Authentic?

All Kate Spade from out online store are factory direct with big discount. If you find any quality problem, when you receive the items, you can just send the items back to us, we will offer you a full refund.

What are your methods of payment?

We accept credit cards, Western Union, Money Gram, and Bank Transfer, etc. ...". All I got offered was VISA or Master.

Where do you ship and what are your shipping rates?

1. We Ship to worldwide area for $15 in shipping cost.

2.You can ask the tracking number via e-mail once your bags have been shipped out.


How long will it take for my items to arrive?

All the items are handled by EMS (Express Mail Service, door to door service). Generally you will get your items in 6-8 days after your order has been processed. In most cases, the items are received in 6 business days; however we named 8 days in case of delays. If you need a rush delivery, like UPS/DHL, you need to pay extra $20 per piece, then you will get your items in 4-5 days.

How do I contact online service after payment was made?

You can contact us via email. All inquiries are answered within 12 Hours. If you have not heard from us, please check your Spam Mail.

Do we issue refunds or exchanges?

There are no returns/exchanges allowed unless wrong bag or wrong size bags was received. Ex: Ordered color blue, received color red (based on tags). If you received wrong items, or you find any quality problem, you may return your items within 5 days since the Receipt date. Well the items need to be under intact. Please make sure to send back all accessories (including the box), otherwise the exchange will be ignored.

My credit card was declined, now what?

There are various reasons for a declined credit card transaction.
The most common reason being that the address you entered is not the same address on your credit card statement. If so, please try again with the right billing address.
While at the mean time, A simple typing mistake could also cause the transaction to be declined, including entering the wrong credit card number, wrong expiry date or CVN code (the security number on the back of your credit card).
If your credit card is still not being accepted here are some suggestions:
- Wait 1 day and try again
- Make sure your credit card is not over its limit
- Make sure your credit card has not expired
- Make sure you have correctly typed the name on the front of the credit card
- Try a different credit card

Why your website says my package was delivered, but I have not received anything yet?

Its just an order status for us, it means your items have been shipped out, you will get your items in 5days.
You can track your package follow these links if you have got the tracking number from us.
1: http://www.ems.com.cn/english-main.jsp (EMS)
2: http://www.dhl.com/splash.html (DHL)
3: http://www.ups.com/ (UPS)
4: http://www.fedex.com/as/ (FEDEX)